Terms of Service

1. Acceptance and scope

By using Lowjow.com, placing an order, creating an account, or interacting with the storefront, you agree to these Terms of Service and the policies linked from them. If you do not agree, do not use the site or complete a purchase.

These Terms apply to the public storefront, customer checkout activity, related support interactions, and other store-connected services made available by Lowjow.

2. Accounts, eligibility, and customer integrity

You are responsible for providing accurate order and account information, protecting your credentials, and using the store lawfully. Lowjow may refuse service, suspend access, or cancel activity that appears fraudulent, abusive, misleading, or operationally unsafe.

• Use current and accurate checkout information
• Do not impersonate another person or use false billing or shipping data
• Tell Lowjow promptly if you believe your account or order information has been compromised

3. Product information, pricing, and availability

Lowjow works to keep product descriptions, imagery, pricing, and availability accurate, but corrections may be necessary if obvious errors occur. Product availability is not guaranteed until an order is accepted and ready for fulfillment.

• Images, packaging, and display color may vary slightly from what you see on screen
• Promotional pricing, exclusions, and stock status may change without notice unless already reflected in an accepted order
• If a material error affects an order before shipment, Lowjow may contact you, correct the issue, or cancel and refund the order

4. Orders, payment, and fraud review

Submitting an order is an offer to purchase under the terms presented at checkout. Payment methods, charges, taxes, and shipping costs are confirmed as part of the checkout flow.

• Lowjow may review orders for payment authorization, fraud prevention, or operational feasibility before fulfillment
• If a payment issue, verification issue, or store error prevents fulfillment, the order may be canceled and the applicable refund issued
• Any installment or alternative payment option depends on what is offered at checkout for the order session

5. Shipping, returns, and support coordination

Operational detail for delivery, returns, privacy, and support is governed by the dedicated policy pages published by Lowjow. Those pages should be read together with these Terms.

6. Product-use and content disclaimers

Lowjow sells health, beauty, and personal-care products through an ecommerce storefront. Product information is intended for general shopping guidance and should not be treated as medical advice, diagnosis, or treatment guidance.

• Always read the product label, ingredients, instructions, and warnings before use
• If you have allergies, sensitivities, or a health concern, consult a qualified professional before using a new product
• Where applicable, product statements may not have been evaluated by the U.S. Food and Drug Administration

7. Promotions, reviews, intellectual property, and acceptable use

Promotions apply only according to the terms shown with the relevant offer. Customers may not misuse the site, copy protected content for unauthorized commercial use, interfere with storefront operation, or submit unlawful or misleading content.

• Promo codes may be limited by customer eligibility, timing, minimum spend, or product exclusions
• Reviews, uploads, or feedback submitted to Lowjow must be truthful and lawfully provided
• Store branding, layout, media, copy, and protected content remain subject to applicable intellectual property rights

8. Privacy, communications, and third-party services

Use of the storefront is also subject to the Lowjow Privacy Policy. Lowjow may rely on Shopify and other third-party services for ecommerce infrastructure, payments, analytics, communications, fraud tools, and fulfillment support.

• Order confirmations, shipping updates, and support replies may be sent as operational communications
• Marketing messages depend on applicable law and the preferences you have set or the consents you have given
• Third-party tools and services remain governed by their own terms where they apply directly

9. Disclaimers, liability, and dispute handling

To the extent permitted by law, Lowjow provides the site and its content on an as-available basis, without guaranteeing uninterrupted or error-free performance at all times. Nothing in these Terms removes rights that cannot legally be waived under applicable consumer law.

• Lowjow is not liable for indirect or consequential losses to the extent such limits are permitted by law
• Where lawful limitation applies, direct liability is generally limited to the amount paid for the affected order or service
• Before escalating a dispute, customers should contact Lowjow first so the issue can be reviewed directly

10. Changes and contact details

Lowjow may update these Terms when the storefront, policies, tools, or legal expectations change. The effective date on this page will be updated when revisions are made.