1. Scope of this policy
This Privacy Policy applies to the Lowjow storefront, including lowjow.com, order-related communications, support requests, and other interactions directly connected to the store experience. It does not control third-party sites, services, or destinations that maintain their own privacy terms.
When you use the store, you understand that Lowjow may process personal information needed to operate the site, fulfill purchases, maintain customer support, protect the store from fraud, and comply with applicable law.
2. Information we collect
Lowjow may collect information directly from you, automatically through your device or browser, and from service providers involved in payments, shipping, fraud screening, and ecommerce infrastructure.
Checkout and support data
- Name, email address, shipping and billing details, and phone number where provided
- Order details, purchase history, and payment-related confirmations
- Messages, attachments, product questions, return requests, and customer support content
- Account credentials and profile information if you create or use a customer account
Device and usage data
- IP address, browser type, device characteristics, and referring URLs
- Pages viewed, session behavior, navigation paths, and interaction timing
- Cookie identifiers and similar technologies used for cart, analytics, preferences, or advertising functions
- Signals used for site integrity, abuse prevention, and technical diagnostics
3. How Lowjow uses personal information
We use personal information only to the extent reasonably needed to operate and improve the store, support customers, and meet legal or operational responsibilities.
| Purpose | Examples |
|---|---|
| Store operations | Processing orders, managing checkout, confirming purchases, and coordinating delivery |
| Customer support | Responding to product questions, return requests, tracking issues, and order disputes |
| Security and fraud prevention | Monitoring suspicious activity, validating transactions, and protecting the storefront |
| Performance and improvement | Analyzing site usage, diagnosing errors, improving navigation, and refining the shopping experience |
| Marketing and retention | Sending newsletters or promotions where allowed and where you have not opted out |
| Compliance | Recordkeeping, tax compliance, legal response, and enforcement of store policies |
4. Disclosure and service providers
Lowjow may disclose personal information to service providers and partners that support the store, but only in connection with legitimate business needs such as payment processing, order fulfillment, hosting, analytics, customer communication, fraud review, and regulatory compliance.
- Shopify and ecommerce infrastructure providers that host or enable store functionality
- Payment processors and fraud screening providers involved in checkout and transaction review
- Shipping, logistics, and fulfillment partners needed to deliver orders
- Customer communication, analytics, advertising, and support vendors where enabled by the store
- Professional advisors, insurers, or authorities where disclosure is legally required or operationally necessary
Lowjow does not publish this policy on the assumption that personal information is sold for money. However, depending on the technologies in use and the law that applies, certain advertising or data-sharing practices may be regulated as "sharing" or a similar concept. Where applicable law gives you rights about those practices, this policy describes how to request them.
5. Cookies, analytics, and advertising technologies
Lowjow may use cookies, pixels, tags, local storage, and similar technologies to keep the site functional, remember preferences, measure performance, maintain cart and checkout features, and support marketing or advertising activity where configured.
- Necessary technologies help core storefront and checkout functions work correctly
- Analytics technologies help us understand what is working and where the experience needs improvement
- Advertising-related technologies may be used to measure campaigns or support relevant marketing where enabled
- You can usually manage cookies through your browser settings, and some privacy rights may also be available through legally required opt-out tools where applicable
6. Your privacy rights
Depending on your jurisdiction, you may have rights regarding access to personal information, deletion, correction, portability, or certain opt-out choices. California residents may also have specific rights under the CCPA, as amended by the CPRA.
- Request access to the personal information connected to you
- Request correction of information that is inaccurate
- Request deletion where an exception does not apply
- Manage marketing preferences and unsubscribe from promotional emails
- Right to know about collection, use, and disclosure practices
- Right to delete personal information, subject to exceptions
- Right to correct inaccurate personal information
- Right to opt out of sale or sharing where applicable, and to non-discrimination for exercising rights
California's official guidance on these rights is published by the State of California Department of Justice at oag.ca.gov/privacy/ccpa.
7. Retention and security
Lowjow retains personal information for as long as reasonably necessary to complete the purpose for which it was collected, maintain required records, resolve disputes, enforce store policies, and meet legal obligations. Retention periods can differ depending on the type of information and the business or legal need involved.
We use reasonable administrative, technical, and organizational measures to protect personal information, but no online system can promise absolute security. Customers should also take care to protect account credentials, devices, and email access used in connection with the store.
8. Responsibilities of Lowjow and of users
A professional privacy page should make both sides clear: what Lowjow is responsible for and what the customer is responsible for when using the store.
- Use personal information only for legitimate store operations and disclosed purposes
- Provide a clear request channel for privacy and support questions
- Maintain reasonable safeguards and review the policy when operations change
- Provide accurate checkout, account, and support information
- Protect account credentials and devices used to access the store
- Submit only information you have the right to provide and keep your communication preferences current
9. Contact, requests, and policy changes
If you want to exercise a privacy right, ask a question about this policy, or report a privacy concern connected to Lowjow, use the contact points below. We may update this page when the store setup, vendors, tools, or legal expectations change, and when we do we will update the effective date.
Need a direct privacy or support channel?
Use the contact page for privacy questions or requests related to access, correction, deletion, or marketing preferences.